Suppose a printer problem suddenly crops up in the middle of taking out a few copies of the letterhead to be immediately sent to clients. What is the normal response? Call in the technical guy, but wait can this not be solved even without him. This is not a new problem and everyone in the office has an idea about how to get it fixed. This will certainly save time, energy and make work more efficient. This also is exactly what happens in case of helpdesk support. One need not always answer the same query over and over again. It will make executive irritable and the quality of response will surely decrease. This is simple human tendency.
Keeping track of the software problems
All big offices worldwide have the same basic three dynamics of productivity software, custom build applications and operating system. It is indeed a brave move to entrust all your business details and procedures to these software. Are they reliable enough? Hosted knowledge base software will allow your employees to enter information into a database that will be free of program errors, hardware settings and many other options. Thus one would be able to locate the information just wherever he/she is and in whatever situation.
A perfect storage
Employees come and leave the organization. In the absence of a system that aptly stores all the information that they have collected and all the knowledge they have gained of the market, the company suffers from huge data loss. A hosted knowledge base will however be beneficial in storing everything that the person has experienced and these stats will help the company at later stages. The more the record the better is the assessment.
Defining knowledge
Knowledge is anything that you wish to desire. This is contact information, policies, vendor information, and the procedures of hundreds of files. It is easy if all of it is stored at one place. Knowledge base is a robust search engine and all of it can be completed in a few seconds.
Consumer relations
Knowledge bases sure improve consumer relations. Customers will have better knowledge of procedures and policies as well as service pricing and better response from employees. Accurate answers will make sure that the customer is satisfied and this will raise the company values to a great extent. One satisfied customer will give way to hundred new clients.
Improving productivity
The need of reinstalling the printer as hinted in the first part of the story need not be necessary with a hosted knowledgebase system. Every saved minute will enhance daily productivity and the end of the year one may realize that the company is actually doing three years’ work in one and all of it will little or no extra trouble.
Finally, it is all about beating your competitors and staying a step ahead. To secure its place, constant improvements are necessary and a smarter workplace is thus achieved. Never look back in time when you have the best ideas in proper place!
