Sony VAIO Z series bestowed with power, look, portability (13.1� and 1.175 kg) and durability (6.5 hours battery backup) seems to be a machine engineered to give Apple AirBook a run for its money. Presence of 2nd generation Intel Core i processor, full HD LCD, SSD drive, Power Media Dock, etc. are enough to justify its claim for being the sought-after model in the ultrabook range. However, considering the prices of some similar models in 13� inch range, with base price of $ 799 one can go skeptic when it comes to coughing up $ 1549.99. But considering the state-of-the-art features like Fingerprint Sensor, Security Chip, HDMI In/Out Connector, Included Software (AV Entertainment, Content Creation/Editing, Utilities (VAIO Control Center, Battery Care Function, VAIO Gate, WebCam Companion), and more, it is somewhat acceptable.
Buyers can avail of Sony Help and Support services under the purview of standard hardware warranty on the product/accessories within the limited warranty period i.e. 1 year in normal cases, but can be further extended at users’ behest on additional payment. The standard warranty clearly reads out that the products are free from manufacturing defects, and Sony Authorized Center is responsible for taking care of any such intermittent issues. A user only obligation is to present the warranty card or original Purchase Invoice at the time of raising a concern to the helpdesk. At times, end-users need to push their products to the Sony Repair Center either by hand or through some logistic services but that is strictly on his/her risk. To be on safer side, one should take back-up of data, software or other materials stored or preserved on the unit before shipping it out. After the repair and maintenance work it is then shipped back to the owner on their correspondence address.
However, users should not take steps on their own to change or alter the product settings in case of any hardware faults, and should exclusively call on the Sony Phone Number. As of now, Sony doesn’t offer an accidental coverage plan to safeguard the investment against spill, drop, fire or Acts of God, improper ventilation, dropping or excessive shock damage, so one must take adequate care of the same.
Frequent travelers specifically those who go abroad can take advantage of the Sony VAIO International Repair Service Program. But for that they need to be registered with the Sony Support portal. What is the VAIO IRSP (International Repair Service Program)? It means computing with peace of mind anywhere on the planet. It promises free of charge hardware repair of in the designated countries for the period specified in the Regulations.
Also, the warranty excludes the technical glitches associated with peripherals or software usage, software/program update, system recovery. However, it will divert users to respective software/hardware vendors. For instance, users can bank upon Microsoft or its certified partner network rather than knocking Sony Customer Support’ door, to diagnose and fix any issues with Windows, Microsoft Office, Internet Explorer, etc. They can rely on the Microsoft recommended repair and maintenance tools or can get hotline support from its certified technicians being at the comfort of their home or office. Instead of navigating different vendors, one can also take the abode of any reliable independent tech support provider.
