We differentiate ourselves from the competition with the quality of our people and their abilities. Working with you to understand your industry, your business, your challenges and your goals is at the heart of what we do. Discovering the ways we can add value, and fusing that with our technical expertise is how powerful software solutions are born
Your application is developed to the highest quality and latest Microsoft standards, using Rapid Application Development techniques to reduce time and cost. However, the real value we add comes from our team’s unique passion for design and planning. This is where we outshine our competition, making sure the end solution provides measurable, tangible benefit to your business moving forward.
Alongside the The National Health Service (NHS), a network of not-for-profit organisations and charities work hard to provide care and support to the UK public. Our experience in this industry means we understand the unique and sometimes frustrating challenges faced by individuals that have a passion for improving their service.
We are keen to help organisations improve their offering by removing unnecessary red tape, administration and long-winded processes, so they can focus on responding to the needs of their patients and service users more effectively. This involves learning, collaboration and brainstorming to design software that supports the organisation without becoming a burden.
While many may consider the world of insurance ‘dull’, we think quite the opposite. This is due in part to it being a specialist area of expertise, with considerable in-house experience available to utilise. We have a strong understanding of the unique challenges facing companies in this sector and what is important when conducting their business.
This enables us to design software applications that are focused on achieving results quickly and avoiding any part of the workflow falling through the cracks. Strong emphasis on recording the right data to reflect in powerful management reports is key, as is the monitoring of timings and data accuracy.
Of course there are many different types of company that interact with the insurance sector and needs differ accordingly. However, we are confident that the range of work we have completed to date makes us the ideal choice if you are seeking a sophisticated workflow system to manage your customers, policies, claims handling or reparations.
The requirement for software systems to help manage customer experience has increased considerably over the past decade, especially with the shift towards online applications. It provides a new medium through which to communicate with customers, and allows multi-site companies to work more effectively as a single unit.
DCSL Software takes pride in our work in this sector. The following examples demonstrate how we have been asked to help companies manage their organisations more effectively through well crafted software solutions.
y various carriers and process each call record to validate the contents before applying the relevant rate to the call. This in turn determines the cost of the call to the customer.
Once the call data (whether it is outbound, inbound or mobile) is loaded, along with other services such as data lines, rental, service desk charges or support tickets and hardware sales, an invoice creation process delivers itemisation and invoices for customers.
We have also developed comprehensive portals providing customers with useful tools to analyse their callspend and manage their inventory. Useful ‘threshold analysis’ tools help customers to identify and track callspend that exceeds their expected level, offering a valuable insight to facilities managers.
Other sytems developed include an application designed to analyse call files supplied by Tier 1 carriers to check for over charging on their bills. This proved significant over charging for some clients, enabling them to return to the carrier and demand a refund.
