SMART Training Management System enables you to schedule, track and report on employee training courses, licensing, certifications and qualification for individual employees.It is integrated with Feedback Survey management module, to get continuous feedback from attendees of courses after completion of each course. It saves you time and gives you complete, real-time visibility into the performance of your training program.
SMART Training Management System is part of SMART Service Desk of Applications, which automates service in a Smart and Intelligent way. It is designed to be used by Training Departments or HR Service providers to automate training service delivery.
SMART Training Services Management Solution is a powerful and easy-to-use training service solution that helps you maintain your competitive edge by using an integrated training service request tracking, knowledge base, survey and reporting system.SMART Provides a platform for better business-toemployee communication thereby paving the way for a transparent, positive organizational culture and higher productivity levels amongst all employees.
Key Features:
� Manage training performance by types, requirements, status, course, employee,due date, priority.
�Work flow based
� Multilingual � Available in English, French and Arabic, plus option to support many more languages.
�Track training requirements and progress at multiple levels including: employee, job title, work group, region department, division, facility, and location.
�Accessible to every employee with self-service features.
� Automatic email and sms notification for pending and overdue training requirements to employees and managers.
�Escalating email notifications on upcoming and overdue courses.
�Report on training costs by course, employee, job title, work group, division, location, year and more.
�Streamline training management workflow, reducing duplication of employee efforts.
Improving Training Service Delivery
� Provide a single face to the employees
� Reduce administration, improve business processes
� Create a library in knowledge base for FAQs, Checklists and Forms that are based upon your unique business requirements to facilitate the Training Staff to process service requests from employees for all Training issues.
Increasing Revenue
� Improve employee retention and loyalty
�Maximize company profitability by with reduction in service provision costs.
Reducing Operating Costs & Increasing Efficiency
� Save time and reduce costs by Standardizing processes for consistency and efficiency by using templates for common employee issues.
� HR Training staff will have more time, to focus on strategic business activities instead of administrative tasks.
Key Features:
�Go Live for standard package from day 1
�Route Service training Tickets to right HR Staff as per business defined workflows
�Manage Multi site or Multiple HR Services Center’s in different cities
�Build and reuse online knowledge base to speed issue resolutions.
�Send Email or SMS to employees when their requests get manager approvals and upon service completion.
� Excellent Management Reports & Dash Boards with drill down capability
� SMART Service Desk solution helps you to build employee loyalty and enable service personalization by using latest web technologies.
� System Supports multiple access levels, and has ability to support many Roles : like Service Desk Call
�Taker, Training Manager, HR Service Desk Manager, HR Staff, Business unit Managers & Administrator
�Field Level Security for Data
� Adding Fields to Screen at Run-time
� Multiple file attachments can be added to service tickets
� Can create new Tasks/Work orders from within a service request
� Service Desk supports direct visibility into business problems and service quality issues
� Supports Workflow Queues
� Provides a secure historical audit log of all actions
� Service Level Agreements can be defined, monitored for compliance, and tracked for performance
�Email or SMS Distribution lists can be created to notify employee of special training events or any emergency notifications.
