Smart Service Desk suite is used to deliver, IT Service Management Automation, SMARTworkflow to automate ITIL V3 process, implement ISO 20000: 2011 quality management industry best practices to increase efficiency and cost control.
Automate your service in a SMART Way with SMART Service Desk, an ITIL 2011 & ISO/IEC 20000-1:2011 compliant, comprehensive application that facilitates end to end service operation processes of high-quality.
Internet Information & Technologies has announced released of new version of SMART Service Desk V3, which is an Advanced, Intuitive, Integrated and ITIL Best Practices based IT Service Management Solution in English, French, Spanish & Arabic, developed by Internet Information & Technologies Inc. www.smartservicedesk.com
SMART SUITE Service Desk will provide following key benefits:
� Allows Service Desk Staff to log calls on behalf of other employees/customers.
� Unified call logging and resolution mechanism for geographically diversified
Locations.
� Use ITIL V3:2011 best practices & ISO 20000:2011 Enabled for business service improvements.
� Improve accountability and visibility of IT service and support.
� Reduce costs through faster incident & service requests resolution times.
� Build a Service Catalog with Service Levels agreed as per business needs.
� Improve IT Staff efficiency by ensuring their optimal utilization.
� Enhance the Business unit’s confidence and perception of IT Organization.
� Improve Customer Satisfaction levels by transforming IT from a fire fighting mode to
a new service oriented mode.
� Make IT more secure by ensuring IT changes do not leave any holes in your
Organization.
Key Features of SMART Service Desk ITSM includes:
right Full feature IT service management solution that comes with best-practice process flows.product brochures
right Closed-loop change, release process tied to incidents and problems
right Self-service request catalog for IT, security, and, businessneeds
right Tracking of incident response times and service desk performance against SLAs
right Asset and software license lifecycle and compliance management
right Scalable � you can have up to 8,000 concurrently logged in users.
right More than 200 reports in multiple languages, ready to use KPIs, pre-defined workflows,
right Ability to integrate with hundreds of third party ERPs (SAP, Oracle e-business suite applications and
many others) Supports Access from anywhere from a browser or a SMARTphone
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SMART Service Desk offers worry free IT infrastructure and application administration, we take care of everything, so you can focus on the core business.
For more info or trail, please contact:
Corporate Office:
Internet Information & Technologies Inc.
7864 South La Rosa Drive Tempe
Arizona 85284 USA
Phone : (480) – 234 – 9856
Global Software Development Centre:
Internet Information & Technologies (P) Ltd.
6-3-571/A/1 – Suhana Rockdale – Somajiguda Hyderabad – 500082 INDIA.
Phone: +91 – 40 – 23390876
Mobile: +91 – 970 377 9949
E-Mails:
General Enquiries: info@smartservicedesk.com
Sales Enquiries: sales@smartservicedesk.com
