SMART Service Desk is compatible with IT Infrastructure Library ITIL 2011 & ISO/IEC 20000-1:2011 guidelines for Service Management System (SMS). It is a comprehensive application that facilitates end to end service operations processes of high-quality.
You will be able to easily automate incident, service request, problem, knowledge management, pro-active support, self service and advanced root cause analysis. Deliver superior end-user support with simplified change, release, inventory and configuration management Regardless of whether a service request is initiated through any communication channel such as Web, Email, Telephone, or by an event from a network or system management application, you can consolidate requests from creation to final resolution.
Key Features of SMART Service Desk
A full set of IT service management integrated modules that share best-practice process flows from
a leading service desk solution provider.
A closed-loop change and release process tied to incidents and problems.
Self-service request catalogue for IT, HR, security, administration and other business needs.
Track incident response times and service desk performance against your business SLAs.
Real-time performance, dashboards & KPI metrics reporting.
SMART Service Desk is compatible with IT Infrastructure Library ITIL 2011 & ISO/IEC 20000-1:2011 guidelines for Service Management System (SMS). It is a comprehensive application that facilitates end to end service operations processes of high-quality.
You will be able to easily automate incident, service request, problem, knowledge management, pro-active support, self service and advanced root cause analysis. Deliver superior end-user support with simplified change, release, inventory and configuration management Regardless of whether a service request is initiated through any communication channel such as Web, Email, Telephone, or by an event from a network or system management application, you can consolidate requests from creation to final resolution.
Key Features of SMART Service Desk
A full set of IT service management integrated modules that share best-practice process flows from
a leading service desk solution provider.
A closed-loop change and release process tied to incidents and problems.
Self-service request catalogue for IT, HR, security, administration and other business needs.
Track incident response times and service desk performance against your business SLAs.
Real-time performance, dashboards & KPI metrics reporting.
Tightly Integrated Knowledge Management with efficient knowledge management toolsupport.
Benefits of SMART Service Desk
Deploy a common service desk for global, regional, and local IT support organizations.
Helps you increase availability of business-critical systems by speeding incident and problem resolution.
Improve accountability and visibility of IT/Business service and support.
Reduce costs through faster incident & service requests resolution times.
Track performance against service level agreements to ensure that commitments are met
Build a Service Portfolio with Service Levels agreed as per business needs.
Improve IT Staff efficiency, productivity by ensuring their optimal utilization.
Enhance Business unit’s confidence and perception of IT Organization.
Make IT more secure by ensuring IT changes do not leave any holes in your organization.
