One of the oldest debates concerning technology actually ascribes human characteristics to it. It asks us if technology is a force for good or for evil. The obvious answer is that it is neither. The gadgets we use on a daily basis are nothing more than tools. The fact that we choose to abuse them has nothing to do with their basic nature, since they have none. They are machines that are programmed to perform certain actions human beings find useful or entertaining. A more appropriate question would be why we find a need to anthropomorphize new technologies?
There is no easy answer. But one possible, even likely explanation involves communication. Whether we’re talking about phones, laptops, or tablets, most of us use them to talk to each other. As a result, some of us begin to think of these tools in a personal way. That can be a costly mistake, especially in the business world.
Help Desk Support 101
When it comes to business, a machine is never good or bad. If you choose to think of it in human terms after you punch out, that’s your prerogative. But at work it is only ever a tool�nothing more! The distinction is an important one, since tools are measured by their effectiveness and efficiency, not by their inherent or personal worth. Becoming attached to a machine, especially in the workplace, is almost always a bad idea, especially when they’re antiquated ones.
As they often say, old habits die hard. But old habits can cost companies beaucoup bucks if better, more affordable technologies are available. There’s a reason most businesses now use email instead of paper memos, i.e., it saves time and money!
Help Desk Support is one of the many new technologies companies of all sizes can avail themselves of. Not only is it far more efficient than traditional help desks, it’s also a lot cheaper. Why is this? Because a modern service desk exists in the virtual world instead of the real one! There are no hardware devices or software programs that must be installed, updated, or repaired on a regular basis. All of those activities are handled by IT professionals on the internet who can address issues far more expeditiously and cheaply than the tech guy you have to make an actual, physical appointment with.
How can they help?
Whether you sell products or services, your company is continually judged on how it treats its customers. If you have a friendly, helpful, informative staff, customers are far more likely to return, which will improve repeat business and expand your customer base. But if shoppers feel ignored, they will not return and your bottom line will suffer. One simple and reliable way to improve repeat business is to add a service desk to your website.
Most of these virtual support systems rely on tickets that present or potential customers can open at any time. The subject of a ticket may be a question, a concern, or a complaint regarding a product or service. A reliable service desk helps distribute each ticket to the employee who is best able to address it, thereby improving overall customer service and efficiency.
