As the first point-of-contact for users of information technology services with problems the IT Help desk is service forms one of the crucial support system for a business enterprise. Multiplicity of business applications and their underlying technologies create significant strain on in-house IT support resources. In most cases it is difficult and expensive to manage and support applications demanding varying levels of technological sophistication
Our ITIL based processes and systems are offer a broad and user-centric approach, which seeks to provide a user with an informed single point of contact for all of their ICT requirements CSS IT help desk service seeks to facilitate the integration of business processes into the Service Management infrastructure. As the IT Response Center or IT Solutions Center
Availability and prompt delivery of service are the key differentiators in a help desk service scenario. Round-the-clock services without any drop in SLA’s or quality through our global delivery platform provides flexibility to our clients, and ensures that they receive high quality service, cost efficiency, localization and reduced risk.
The Multi-channel support services offered by CSS ensure “attention to detail” in several areas, starting right from the moment the support request is started till it is closed, which ultimately leads to rapid response and resolution of issues.
Cybernet-SlashSupport is a leading provider of technology support services for enterprises and technology service providers. As a diverse end-to-end IT solutions provider, CSS provides flexible, customized solutions tailor-made to meet specific requirements. Some of our IT help desk services include setting up and operating IT help desk 24×7 which acts as single point of contact for all users of enterprise. Our mature processes and highly skilled resources use multiple medium of service such as real-time voice, email, chat and remote login support to end users to provide the advantage of best in class support experience at reduced costs. Our wide-range of tools and processes assist in the notification of trends and situations to allow the IT department to maintain high levels of service to the user community to provide the advantage of best in class support experience at reduced costs.
CSS caters to various domains like application support , desktop/laptop support, remote access support, network support apart from multi-channel service desk and inbound/outbound support.
CSS IT help desk service offerings include call management, service request tracking, problem ticket, management/trouble ticketing, change request management, task assignments, notification and escalation , knowledge base development, SLA management, productivity application support, custom application support, messaging support, spam / virus management and support, mobile application support.
At CSS Corp, our processes and systems are exclusively tuned to support the client’s operations, with extensive simulation labs and resolution focused environment. Our Centers of Excellence (CoEs) are dedicated to provide superior support services required to succeed in today’s competitive marketplace. Our global delivery model provides flexibility, and ensures high quality service, cost savings, localization and reduced risk. We help enterprises drive software and IT process improvements by aligning their internal practices to industry best practices and frameworks such as CMM/CMMi, ITIL, RUP, ISO, SAS 70, COPC and BS 7799.
CSS supports and manages technology infrastructure platforms and applications for Fortune 2000 companies, and provides support solutions for products and applications from ISVs and consumer technology providers.
