Category Archives: Web Help Desk Software

Help desk by itself is meant to provide an interface for your customers to communicate with you, without the disorder caused by spammers, hackers and spam blockers. Help desk helps in immediately resolving technical and operational problems faced by your customers while using your website, product or service. A web helpdesk software system provides the added advantage of allowing access to ......

SMART Training Management System enables you to schedule, track and report on employee training courses, licensing, certifications and qualification for individual employees.It is integrated with Feedback Survey management module, to get continuous feedback from attendees of courses after completion of each course. It saves you time and gives you complete, real-time visibility into the perfo......

Spyware is a kind of malicious software i.e. malware, it invade the privacy of your PC without your informed consent. They are the secretly installed on your computers for stealing the important information and passing it to the one who can misuse it. This information can either be used for monitoring your Internet surfing habits, websites and other preferences. In the more severe form it ca......

InSO are specialized in all forms of Call Center Outsourcing Services. It includes Inbound and Outbound Call Center Services, which will help you, make better use … “The time, money and resources, and promote your bottom-line. We work with you and offer the full range of BPO services with the help of our experience, industry perspective and proof methods reproducible.InSO Outboun......

You need not worry about the cost of re-training old support staff or training new staff. Anyone can operate the system. Call tracking software is a sophisticated tool for managing and keeping record of customer service calls.The software, like other computer age tools, has now become indispensable to businesses thanks to its easy to use interface and multiple features. Once you have install......

The problems IT Help Desk customers often encounter If your company or organization has an in-house or outsourced IT Help Desk, chances are that some of your Help Desk customers are dissatisfied with the service they are receiving. Some of the many possible causes of dissatisfaction with IT Help Desks include: 1. Long wait times when calling the Help Desk or after submitting a service reques......

The discussions and debates in the business world over helping customers with real people or software � help desk staff or help desk software � just might be missing the point. The fact is, at some point in a certain number of instances, it takes a real live person to solve the problem. The challenge is not to take your employees out of the loop and force your customers to use a FAQ list or ......

“Maintaining SLA (Service Level Agreement) is an important task for any organization” said Company HR. Preeti Sharma. She said, “Smart Vision is right tool that provides ticket alerts in real time which helps staff to reply tickets on time and maintain SLA’s. easily” For more details please visit — http://www.thevisionworld.com/smart-vision Signup for Vision Hel......

We all have to fall back on call centers these days whenever we need some help or information for our bank accounts, mobile services or tour itineraries as we don’t have the time to visit the relevant department. But the experience is seldom satisfactory and many people believe that customer service over telephone simply does not work in this country. Of course we cannot ignore the con......

Web conferencing is a way to contact three or four people at a time through the media. This is the method used for calls to business customers, and employees working in the organization. Web conferencing refers to a service that allows conference events to share with locations. The remote service to share information simultaneously across geographically dispersed locations in near real time.......