Category Archives: Web Help Desk Software

Remote helpdesk software helps you decrease customer support costs by reducing the need for customer visits by up to 90 percent for software-support and up to 55 percent for hardware-support. Using remote management technology, you can accomplish more by sitting at your console or using any internet connection anywhere in the world. Using this software, you can shorten the number of custome......

A Customer Support Software is a web based customer support solution that allows robust tackling of Product or Service Support issues through help desk system and raising trouble tickets for issues related to customer priorities. A cost effective customer support solution is highly productive in customer service management. You need a robust and reliable tool to accept, categorize, and mana......

Outsourcing is now one of the most popular terms you will hear in the business world. Obviously, it is something that companies benefit from because companies today are extensively using outsourcing as part of their company. Since companies benefit from outsourcing, you would want to consider outsourcing to also be part of your company. However, you first have to know what outsourcing is in ......

No one is untouched with computers in now days from individuals to professionals and organisations every where computers are serving in a most efficient manner. There are two most popular forms of computer desktop and laptop. Desktops are useful in where you need to work staying at one place while if you need to roam around and want to continue your work as well then laptops are best solutio......

Offshore is a type of outsourcing in which every project related to software development and other is given to off-site companies which are professionally engaged in offering highly applicable and effective software development services to clients. At the present, offshore software development is very famous since majority of company wants to save money and boost their international business......

SMART Suite of solutions is applicable to wide range of industries, with following key solutions: 1. SMART Service Desk – ITSM Comprehensive IT Service Management Solutions covering all Major ITIL & ISO 20000 Processes.http://www.smartservicedesk.com/pdf/SMART%20IT%20Service%20Management.pdfhttp://www.smartservicedesk.com/pdf/SMART%20Service%20Desk%20-%20Key%20Features%20List.pdf ......

When it comes to help desk response times, the rules governing time in relation to distance appear to warp. Many users are willing to swear that the closer the help desk is the slower support appears. In-house help desks thus seem to defy physics…or at least they dash expectations. But is this the reality or just an illusion cast by an aura of frustration?It turns out that the answer i......

Before starting with the discussion on Dropbox features and data sharing utilities, let’s know what Dropbox is. Dropbox is the software application that helps users to synchronize their files and folders online across multiple computers. This, in other words, makes cloud computing easier. Hope you wont ask now what cloud computing is. It is nothing but a practice of accessing data remotely o......

Using PHP helpdesk software, you can give 24/7 online support to your customers at your website. Instead of investing heavily on telecommunication and IT infrastructure, you can achieve more efficiency and at the same time increase performance by using an online ticketing system. It serves the purpose of satisfying customers with quicker and higher-quality service. It does this by enforcing ......

Moreover, also check on the laptop which they use for only if the mainframe and the server are up to the market standard and only if it does go in advance and share your information with them. When you are certain that the service that is given to you is benefit for income, then go ahead and signal on with the Net Hosting Organization. Due to the large number of web hosting companies offere......