Category Archives: Service Desk Software

Today hotels are much more than just a place to stay over when traveling. The hospitality industry has witnessed a tremendous transformation in the past two decades. The hospitality segment is witnessing heavy investments with rising consumer demand for business cum luxury hotels. This had created a healthy competition in the market and the hotels are continuously coming up with innovat......

Help desk application is wonderful applications which has been conceptualized to help folks to handle issues related to computers and other appliances and merchandises that they face on a day-to-day basis. Help desk helps persons to wriggle out of issues and offers quick fix solutions to nearly all of them. This software contains several excellent features and can be found on the net. Help ......

No one ever said providing IT customer support is easy. CTOs and IT managers are caught between a rock (their budget) and a hard place (their customers). How can IT provide consistently high levels of customer service so that they can earn high levels of IT customer satisfaction? Impact of Ineffective IT Customer Service Every CEO, CTO and IT manager should know the answers to the following ......

How To Select A Help Desk Software Solution: Part 2 Customer Support Software and Training Support options also generate confusion with many customers and should be clearly understood up front (again, customer references are always the best way to judge post sale support). It does not make sense for there to be more than one support option. For many vendors, Level 1 is usually a college st......

Remote helpdesk software helps you decrease customer support costs by reducing the need for customer visits by up to 90 percent for software-support and up to 55 percent for hardware-support. Using remote management technology, you can accomplish more by sitting at your console or using any internet connection anywhere in the world. Using this software, you can shorten the number of custome......

Today, the race in the direction of instantaneous connectivity with consumers happens to be tighter than ever before as numerous organizations consider to make by themselves available to consumers 24 several hours and 7 times every week. The concept is to heighten purchaser satisfaction by being equipped to answer their issues and requests for help any time and wherever. The prevalent remed......

It is a properly-proven fact that all repetitive tasks in a business require a process. A course of action ensures that a system runs like a very well-oiled equipment from 1 step to another. Not only does a course of action pace up your work, it enhances with time. It decreases the quantity of problems in the method and can be repeated infinitely. A web-primarily based help desk enforces a ......

Nothing is ever perfect. All of us must deal with a myriad of problems on a daily basis. In fact, that is what humans do best-we solve problems! When it comes to business, the single most important consideration is the customer. But some companies don’t think that way. Their employees are more concerned with the sale than the person who pays. This is a tragic mistake. Why, exactly? There’s ......

Hospitality Service Management Software is designed and developed to a accommodate the needs of various types of Properties viz, the hotel, Motels, Resorts, Clubs, Small hotel Franchisees, Club, Restaurant etc. Hospitality Service Management Software is designed and developed to a accommodate the needs of various types of Properties viz, the hotel, Motels, Resorts, Clubs, Small hotel Franchi......

You might be asking this question many a time to your service team members and still remaining puzzled, looking for an answer which you may buy and move forward. Situation looks bizarre but it is the truth. While your team members may not be wholly responsible, there are common industry perceptions and convictions which prevail over their mind and ultimately make them indecisive. Some of the......