Category Archives: Service Desk Software

Simply put, the world of IT is a dog eat dog world and the bigger the dog the less the competition, so you have to ask yourself how big of a dog are you? The more certifications you have in different areas of IT, the more flexible are your work options. You can have head-hunters and employers eating out of your hands and you can usually get what you ask for in terms of employment and salar......
Customers are a prized possession for every company. Organizations do every bit to ensure their clients’ satisfaction at every sale and post sales level. Customer service is all about retaining the existing customers, while keeping the doors open for new ones. Hence, Customer Service Management is not only a need, but also a responsibility of a service provider. For better and enhanced custo......
What is Customer Service? It is defined as a series of activities designed to enhance the level of customer satisfaction. It is the feeling that a product or service has met the customer expectation. It is for one, the lifeblood of any company and has become and integral part of a company. It plays an important role in an organization’s ability to generate income and revenue. Customer servic......
The ability to provide the highest level of customer service with the greatest levels of efficiency is paramount for companies in the market for web based help desk software. With this in mind, there are a few key features managers should look for during the evaluation process. Complete email integration. This is a feature in just about all help desk software, however as your evaluating make......
Help desk have now become a core part of good business service and operation. The term itself is generally associated with the end user support center. However, the fundamental role it plays on a company’s service function is to bring multiple resources together to solve issues about the customer’s satisfaction. It is no longer limited to mean internal support within only the company but als......
As every business owner knows, it’s more expensive to attract new customers than it is to keep existing ones. Most experts agree it costs at least five times more to find a new client than it does to keep him coming back. That’s the easy part, i.e., recognizing that repeat customers are important. The challenge is how to build a solid and reliable customer base. Needless to say, it isn’t ea......
The technologically sound business world today has paved way for a globalized environment. As the numbers of potential customer increases, their needs and demands also increase. Requirements play a major role in the development of new applications and software as this gives birth to new and innovative ideas which lead to further development of applications by various software experts acr......
Medical practices keep the staff extremely busy no matter what time of the day it is. It is a monumental task to handle the appointment details of the patients, maintain the records and make so many calls to the patients and doctors etc. on a busy day. A web based help desk is one of the most important tools to handle the medical center affairs with ease, efficiency and accuracy with minimum......
Have you placed an order from a company and eagerly waited for it to arrive. The company tells you that you can track your shipment online but all you get is a message that the webpage is not available currently or a message that the shipment is in transit. When the shipment finally arrives after you have been following up with a customer service desk that never calls you back you are ready ......
Intergy Consulting announced the launch of their newly redesigned website. The Sydney-based software development and Business IT Solutions company has been offering the Sydney business Custom website design and Application Support services since 2004. Since it’s formation in 2004, Intergy Consulting has been helping Australian and overseas clients achieve their business goals through t......
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