Category Archives: Service Desk Software

The customer support that Internet marketers provide often boils down to answering customer calls and diagnosing and trouble-shooting customer problems over email. Often the emails from customers, although written in different words and style, address the same issue repeatedly. Even providing a solution may seem less of a challenge when it comes to understanding or diagnosing the problem, p......

What is Software Testing? Software testing refers to an analysis conducted to provide information about quality and standard of service standard of a product or service. This investigation is also crucial for it helps understand risks involved at implementation of software. It is conducted to determine that the software is designed and developed as per the technical requirements of the produ......

SMART Suite of solutions is applicable to wide range of industries, with following key solutions: 1. SMART Service Desk – ITSM Comprehensive IT Service Management Solutions covering all Major ITIL & ISO 20000 Processes.http://www.smartservicedesk.com/pdf/SMART%20IT%20Service%20Management.pdfhttp://www.smartservicedesk.com/pdf/SMART%20Service%20Desk%20-%20Key%20Features%20List.pdf ......

A managed hosting service also referred to as dedicated hosting server or dedicated hosting service is a form of internet hosting service in which the client leases the entire hosting server which is not shared with anyone else. For the client � organisations, business enterprises or companies � it allows them to gain complete control over various resources including the operating system, ha......

In today’s global market place, Move your business online asks your sleepless services. It is more important to pay attention to track issues of customers quickly and easily. The competitive world demands the organization to take care of each and every case for better services in upcoming future. The overall task for managing user, technician, and management needs restless efforts and resour......

Smart Service Desk suite is used to deliver, IT Service Management Automation, SMARTworkflow to automate ITIL V3 process, implement ISO 20000: 2011 quality management industry best practices to increase efficiency and cost control. Automate your service in a SMART Way with SMART Service Desk, an ITIL 2011 & ISO/IEC 20000-1:2011 compliant, comprehensive application that facilitates end to......

Today like all things hotels, motels, Inns etc need to become highly organized so that they can provide the best to their guests while maintaining profitability Hotel guest’s reliance on technology in the office and home has raised the bar for their travel expectations. Hotels are increasingly being asked by guests to provide them with the same quality of technology they have at ......

A Customer Support Software is a web based customer support solution that allows robust tackling of Product or Service Support issues through help desk system and raising trouble tickets for issues related to customer priorities. A cost effective customer support solution is highly productive in customer service management. You need a robust and reliable tool to accept, categorize, and mana......

People’s lives have become so much easier and more convenient because of the Internet. Now, you don’t have to go through the hassle of going out and drive to different offices because almost everything can be done and completed by simply turning on your computer and going online. With the Internet, you can complete many tasks without even getting out of bed. This is exactly the s......

The need for the services of the software development company is immersive in today’s technology world. It has become the need of every business to change his business according to trends of the society. Every small business organisation is looking forward to launch its online presence where services of the web development company Hyderabad become inevitable. The web development services of ......