Category Archives: Service Desk Software

We differentiate ourselves from the competition with the quality of our people and their abilities. Working with you to understand your industry, your business, your challenges and your goals is at the heart of what we do. Discovering the ways we can add value, and fusing that with our technical expertise is how powerful software solutions are born Your application is developed to the highes......

Who are the customers? Answer to the question is we all are the customers. In our unremarkable lives we sight with divers kinds of services. When we go to run we use either taxis, cars or exoteric instrumentality, when we require to buy something for us to eat we go either to a localized fund or to a heroic outlet, when we need to modify our lives easier we buy divers gadgets either via the ......

As the first point-of-contact for users of information technology services with problems the IT Help desk is service forms one of the crucial support system for a business enterprise. Multiplicity of business applications and their underlying technologies create significant strain on in-house IT support resources. In most cases it is difficult and expensive to manage and support applications......

Words fall short when it comes to describing the benefits of using a Help Desk Management Software, in the present-day business world, having a help desk is the core of a successful business. It acts as the nucleus of activity between support and customers, a point at which reports are managed, exchanged and delivered. The users of support scripts can be both internal and external; the smoo......

Customer Support Software is a software solution that handles issues about certain products and services. The software is based online and uses the ‘help desk’ and ‘trouble ticket’ system to help and assist customers. An essential component of a marketing strategy and business, customer support software is highly productive in customer service management. A more trad......

In this world of globalization people are getting closer and business is expanding through the whole universe. The customers and clients are communicating from thousands miles far from us. After launching a product the no. of problems arise due to various reasons. The response they are getting on time is necessary when they come with technical issues and fault. Customer satisfaction is an......

This is the age of innovation and many of which are created through technology such as online help desk solutions. The role of technology is immensely important whiles speaking about the business world. Every corporate sector is relying heavily on technology to perform. Work comes to a halt if by chance some technological fault takes place. However, with the advent of newer technologies lif......

�Vision Helpdesk is a leading web-based helpdesk software, it comes with a unique �Satellite Helpdesk Feature�, this feature allows users to manage support for multiple companies under single roof� said a company release.The company claims �” �The satellite feature allows Vision Helpdesk to be configured for different scenarios �” one example is offering Anonymous End User Suppor......

Web Enabled vs. 100 web based. Many vendors’ solutions were designed in the �client/server era� and are only �Web Enabled�. They have not invested time or resources to update their products with Web technology. Rather, they require a Web Add-On Module to enable their client/server solutions to access via the web. Most prospects we work with go to the web and enter typical search terms like......

It is a well-established fact that all repetitive tasks in a business require a process. A process ensures that a system runs like a well-oiled machine from one step to another. Not only does a process speed up your work, it improves with time. It reduces the number of defects in the system and ‘can be repeated infinitely. A web-based help desk enforces a process that does all of the ......