Category Archives: Service Desk Software

One of the oldest debates concerning technology actually ascribes human characteristics to it. It asks us if technology is a force for good or for evil. The obvious answer is that it is neither. The gadgets we use on a daily basis are nothing more than tools. The fact that we choose to abuse them has nothing to do with their basic nature, since they have none. They are machines that are pro......

World wide web based tools will enable automate your operations, assist with issues and flaws, and assist with monitoring means and licenses. They’ll also guide you build “to do” lists and keep an eye on resources. Helpdesk engineering is not static FAQ centered device. Really good application apps will routinely scan your methods and networks providing main knowledge on e......

Most of the business are on-line and we all need the on line customer support solution for our business needs.For this the help desk software plays an important role.The same support system has now available with AJ Helpdesk SAAS – web based helpdesk software. What is AJ Helpdesk SAAS ? AJ HelpDesk is a web-based helpdesk software with robust Ticket Support. It provides an opportunity......

The companies that are doing their activity online any how needs help desk software. This is a consequential element for making competent strategies which help of the company and the consumer as advantageously. It gives a centralized answer to succeed the problems and added issues in website direction. If the circle is involving in electronic commerce, field issues will sure proceed. With th......

What is a help desk? It is a department in an organization which caters to customer queries and resolves any issue a customer may encounter. This is where a customer can reach out to a company about product knowledge or have any questions or situations settled. If the help desk department does not have the answer or solution, a customer will be redirected to the appropriate department. The h......

Intelligent Print Management and Audit Tools for: Printer Monitor Software Print Counter Print Quota Management Print Manager Print Billing SMART Print Govern Solution Monitors all printing activities like, print monitoring, costing and charge-backs, who is printing and how much quantity printed. SMART Print Govern Solution is integrated with SMART Service Desk IT Service Managem......

An IT help desk is a resource that has information that is used to troubleshoot and solve problems that occur with computers. Companies provide help desk support to their customers. It offers a point of contact to meet the needs of the customers and the company on a day-to-day basis. A help desk has different functions including offering a single point of contact, while managing requests th......

When a company moves their business online, they enter a new world, a world that never sleeps. The days of writing a letter to a company or calling them for help are gone. Clients expect instant service whenever and wherever they currently are. They are equipped with internet-enabled smart phones and tablets and their business never closes. One of the most fundamental parts of customer inter......

Before going to make you to understood how service desk software can increase popularity, we should make you aware about what actually the servicedesk software is. We know that customer services are the heartbeats for every business. The better customer service can improve the efficacy of any organization or company. Customer interaction asks to have lots of paper work and involvement wit......

How To Select A Help Desk Software Solution: Part 1 With over 100 Help Desk Software, Customer Support and Service Software vendors in the market, prices ranging from free to over $5,000 per advanced user (i.e. Technical Support Rep or Customer Support Rep) and an overwhelming array of architectures, web services, and features to evaluate, selecting the right Support Desk for your organizat......