Category Archives: Service Desk Software

Using a help desk software for providing first hand support to any service related or product related query has proved to be very effective in IT service management. All big business houses, especially the software or infrastructure service providers, Telecom companies, banks and financial institutions, product vendors are finding it easy to handle loads of customer queries and various servi......

A desk. A chair. A telephone and computer. That’s all that’s needed to create a workable help desk, right? Wrong! No matter the type of service a company offers, the help desk should also be staffed by knowledgeable people who have state-of-the-art software tools at their fingertips. When it comes to picking out help desk software, customer service and speed should be top priorit......

New technologies have a way of complementing each other, especially when used in certain fields. In recent years, businesses of all sizes have made the switch to cloud data storage. These web-based platforms let them back up their files, records, and archives directly on the internet. Business owners no longer have to worry an accident or natural disaster damaging their servers and wiping ......

Now, the race towards present connectivity with clients has beautify tighter than ever as some businesses try to piss themselves usable to customers 24 hours and 7 life a period. The design is to increase customer spirit by existence able to lick their questions and requests for exploit any abstraction and anywhere. Every business has to paraphernalia client demands and answers their queries......

Today, the market is very competitive and each organization is striving to achieve higher productivity using the latest technology. Nowadays, almost every company is investing its resources to develop the perfect help desk software for the sole reason of enhancing customer service. Customer satisfaction is considered as the most important factor in the service industry. It is only because o......

The idea of being your own boss is more appealing in theory than it is in practice. The average small business owner works harder than those that work for others. In fact, most spend six days instead of five on the job. They also take less vacation time and often end their first few years in arrears. Those that are successful typically work harder or smarter than the competition, because ......

Americans love their gadgets. According to a recent study, the average family owns 24 electronic devices, mostly cell phones, computers, digital cameras, and MP3 players. These devices often make our lives easier, or at least more entertaining. But as much as we adore them, new technologies are not an absolute good, especially in the workplace! In fact, they can and often do facilitate di......

SMART Training Management System enables you to schedule, track and report on employee training courses, licensing, certifications and qualification for individual employees.It is integrated with Feedback Survey management module, to get continuous feedback from attendees of courses after completion of each course. It saves you time and gives you complete, real-time visibility into the perfo......

We feel good when our customers are delighted. With several companies coming in with similar kind of products and service, it sometimes becomes difficult for them to mark a distinctive place. One surest way of making a niche is to offer excellent customer service, right? Sure it is. Only if we understand well what constitutes excellent customer service and where do we draw a line. There are ......

Customer service is always a tricky issue in business. All entrepreneurs want to support their customers and give them the best service possible. However, there is a financial limit to how much you can devote to this. In order to maximize your customer service potential, it is necessary to implement efficient methods for handling customers. That’s where trouble ticket software comes in......