Category Archives: Service Desk Software

The right Service Industry Software will not let this happen. The best Service Business Software will create a business that allows other operators to step in and step out with ease and exceptional Service Industry software will be easy to use so others can relieve you and assist quickly if required. There are thousands of books written on the importance of goal setting, both in life and in......

These days it is becoming more and more common for companies to have a technical help desk. Whether this help desk exists to assist customers with technical problems or to resolve technological issues within the company itself, the help desk is becoming a fixture at companies worldwide. As it is with any service-oriented position, it can be hard to measure the success or failure of such a se......

Technology plays a major role in business process today. Helpdesk software is widely used to streamline customer service needs in online and offline businesses. Helpdesk software is of many types, local, web based, and remotely hosted. When considering installing helpdesk software system it is important to: �Study your business needs. Consider the present and future. �Find a helpdesk softw......

Help desk software is an application offered by companies, through which customers can access their technical support services. These programs not only offer customers with background and technical information of the organization and its services, these solutions also forward customer service requests and alerts the right agents via intranet. Similarly, the application can be used by the te......

There is no small organization or large corporate network remaining in business for longer without an adequate customer support service for troubleshooting. Customer Support Software and Help Desk Software are useful aids to manage your communications with both actual customers and potential clients. This type of software help you centralize email inquiries, live chat sessions, and online is......

Democrats and Republicans may not agree on much, but they are nearly unanimous in their praise for small business owners. The companies they run are often called the economic engine or backbone of America. In this admittedly rare instance, our leaders happen to be correct. How important are they? According to the U.S. Small Business Administration, companies with 500 employees or less curre......

SMART Service Desk is compatible with IT Infrastructure Library ITIL 2011 & ISO/IEC 20000-1:2011 guidelines for Service Management System (SMS). It is a comprehensive application that facilitates end to end service operations processes of high-quality. You will be able to easily automate incident, service request, problem, knowledge management, pro-active support, self service and advanc......

Doing business online, in addition to the more traditional way, has given small company owners a leg up on the big guys. By ensuring that they can meet and do business with just about anyone and everyone, online store fronts open up the entire world to even the smallest local company. The problem is that, although these internet businesses are open to the world 24/7, when a customer has a qu......

How do you use IssueTrak? IssueTrak helps Flood & Peterson’s IT Team provide stellar service As one of the largest insurance brokers in Colorado, Flood & Peterson is a company that takes pride in its long-term business relationships. While it maintains a strong focus on customer care, that same level of commitment is directed toward each of its 120 employees. IT director Michelle Ho......

In the hospitality business the front desk plays a crucial role, it is the center of all information flow. Front desk are usually the first line of customer service for a lodging property. The registration of arriving guests, assigning of rooms, and checking out guests are a small part of what happens here. They also keep records of room assignments and other registration-related information......