AJ Help Desk Software can be availed through SaaS concept and now they are providing 30 days free trial for Help Desk Services. Simple sign up process is enough to get all free trial services and no credit cards required.
Generally speaking, a help desk is a resource providing assistance and information to the customers and helps customers troubleshoot the problems with their product or the service which they are availing. Corporations often provide help desk support to their customers through a , website, email or toll-free number.
So AJ Help desk is a product designated for use by corporate organizations to look after or handle the interactions with customers including the complaints, suggestions, clearing doubts etc. If the services of such a software is availed, then the organization can focus on its core business, to improve productivity. So , we have developed a help desk website, the service of which you may avail through SAAS concept.
As we have provided lots of modern features, there is a possibility of a myth or misunderstanding that the AJ help desk customer support services can be availed only by organizations employing thousands of employees. That is not true. The specialty with the product is that it it is one among the best help desk solution that caters to the needs of both small firms employing not more than three staff as well as major organizations. You may choose your plan accordingly.
Top Reasons to Select AJ Help Desk SaaS:
1.The service of helpdesk is offered through ‘SAAS’ concept, freeing people from the problems inherent to hosting activity at reasonable and affordable rental plans. Source code will be replicated for each user and separate database for each user ensuring privacy and confidentiality of your business data.
2.Live customer support services cannot be omitted from mentioning, as our online help desk system supports multiuser chat, provides facility for rating of chat by customers and files may be uploaded by the staff during the course of chat operation.
3.A series of remainder mails could be sent to staff at regular intervals, as per admin settings, in case the ticket gets reposted due to non resolution.
4.Rollback facility is available, by default for articles. Therefore, if any important details were accidentally deleted, the staff may switch over to previous version.
5.We have integrated the Google Analytics API code in the coding so that the admin can have a clear idea on the browsing pattern of the site.
6.The user can sort the listing of available ‘pdf’ documents according to lots of search criteria such as ratings, number of hits, date of posting etc for convenient viewing.
7.The view of postings in the forum by general public, registered users(customers) can be regulated by three different permissions for view. Restricted section can be used for internal communication between admin and staff.
8.Top 10 FAQ questions are displayed in the user dashboard. The question and answers to be displayed in this section is decided in accordance to the user ratings.
The most important facility in AJ Help Desk SaaS is that, they are providing 30 days free trial for Help desk services with free 24 hours customer support for their services. Just have a trial first and choose your affordable help desk plan.
