Help desk application is wonderful applications which has been conceptualized to help folks to handle issues related to computers and other appliances and merchandises that they face on a day-to-day basis. Help desk helps persons to wriggle out of issues and offers quick fix solutions to nearly all of them. This software contains several excellent features and can be found on the net.
Help desk application that gives quick fix solutions to all of the difficulties:
There are many help desks available along with the big ones have their work divided depending upon the problems that need to be fixed and also the needs of the customers. The help desk work in divided into basically two parts, one to manage issues faced in relation to personal computers, desktops or laptops. The second part takes care of server related and network related difficulties.
The ones that man the help desks consult the databases for offering the needed guidance to the consumer.
A customer faced with a difficulty has to give a call to the help desk and it starts working from then and starts to track the issue. In case it is unable to track the issue in its first level the problem is transferred to the next level; here the professionals that are experts in various applications will solve the problem and supply appropriate options for the client to trouble shoot.
Different types of help desk applications
There are various help desk softwares each one specializing in a single domain. Here we talk about a few of them that are popular.
Manage Engine Service Desk Plus: This software is web-based and is easy to use; it has some great features for contract management, network inventory management, software license management, active directory, purchasing, etc. This could be customized to match your needs and is genuinely simple to execute. This really is really capable of providing Hosted, SaaS software along with Asset Management Suite and ManageEngine ServiceDesk Plus on demand.
ITSM: Short for Information Technology Service Management is, in addition, webbing based designed by Epicor to solve issues associated with configuration management.
Zen desk: Again a web based help desk software it has a support ticket system along with a self service customer support.
H2Desk: This provides online support to customers and caters to both small as well as the large businesses and corporation and aids to streamline online communications with the clients.
Easy Manage: This web-based software tackles problems related to configuration, distribution and service level; this can provide immediate solutions.
Help star: This specializes in tracking PC configurations and assets, manage help desk work orders; reports and queries too are taken care of by this help desk program.
There are really so many other help desk applications like Footprints 9, which is software that enables individuals confronting a glitch to troubleshoot the difficulties by themselves and this can work on different operating systems like Windows, Oracle and Linux.
Spiceworks, Sysaid, Numara Track-INFORMATION technology, Helpdesk Pilot are some more help desk applications which have amazing features to help solve problems for the customers and supply rapid options for nearly all of the issues that happen most frequently.
And the astonishing part is that many of the web-based applications might be downloaded easily and are absolutely free! Get help desk applications best suited for you and reap great benefits out of them.
